askUS Support


October 1, 2020 – As of 10/1, askUS phone support hours are 9 a.m. - 4 p.m., Monday-Friday. Email support hours remain 8 a.m.-5 p.m., Monday-Friday. Learn more about this change.

March 18, 2020 – eBITS Coronavirus Updates and Resources

March 16, 2020 – The askUS Support Team is operating on its regular schedule to support the UT community. Email or call 512-471-8802 for help. We are also maintaining a page of updates and resources to assist those working remotely.

About askUS Support

The askUS Support Team is part of eBITS' Enterprise Customer Services (ECS) team and provides support to the UT community for both the University's HCM/Payroll system (Workday) and Financial systems including DEFINE and FRMS. Need help? Just askUS!

askUS Knowledge Base

Search the askUS Knowledge Base

askUS is a searchable FAQ (frequently asked questions) about university-wide systems and processes. The askUS knowledge base is the best place to start when you have a question. Answers in this regularly-updated repository often include links to relevant training materials, documentation, or other resources.

Workday @ UT

The Workday@UT website contains training material and resources for users of the University's HCM/Payroll system.

Financial Training Resources

The Financial Training Resources page provides links to documentation and training materials for University Administration Systems.