askUS Support

About askUS Support

The askUS Support Team is part of eBITS' Enterprise Customer Services (ECS) team and provides support to the UT community for both the University's HCM/Payroll and Financial systems, including Workday, DEFINE, and FRMS.

Need help? Just askUS by emailing

Support Resouces

askUS Knowledge Base

The askUS Knowledge Base is a searchable FAQ (frequently asked questions) covering many of the University's business and administrative systems and processes. The askUS knowledge base is the best place to start when you have a question. Answers in this regularly updated repository often include links to relevant training materials, documentation, or other resources.

Find Help

The askUS Find Help webpage collects links to commonly used self-service help, guidance, training, and other resources for UT’s HR/Payroll and Financial systems in one convenient location. We hope you can use this information to find the help or training you need.

askUS Support Services

askUS Support Services provide specific support services to assist administrative staff with the investigation of complex issues and the performance of certain operational tasks.


Need Help? askUS!

Search frequently asked questions in the askUS knowledge base.

Contact askUS Support

Hours: 8 a.m. - 5 p.m., M-F
Phone: 512-471-8802
Hours: 9 a.m. - 4 p.m., M-F

Contact Information


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