Leadership & Team

eBITS Leadership

Headshot of Heather Hanna, eBITS

Heather Hanna

Executive Director of Enterprise Business IT Solutions (eBITS)
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Heather has a long history of success at UT, most recently in leading the Enterprise Business Solutions (EBS) division of eBITS. Previously, she lead security and testing efforts of the Workday implementation project and organizational change management efforts for HRMS. Heather also managed the User Services group of Financial Information Systems (FIS), along with many large financial projects, while supporting the Council of University Business Officers.

eBITS Team Leaders

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Enterprise Business Solutions (EBS)

Director of Enterprise Business Solutions
Director, Vacant
The EBS team supports UT's Enterprise HR and Payroll systems, through configuration and business analysis. The team partners with business process offices (BPOs), governance organizations, and stakeholders across campus to satisfy the strategic business needs of the UT community.

Juan Ortiz

Enterprise Technical Solutions

Director of Enterprise Technical Solutions
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Director Juan Ortiz leads the Enterprise Financial systems and data as well as the Application Infrastructure for the Enterprise Systems. He manages the ETS team which has primary responsibility for partnering with over 40 IT teams and units across campus to ensure that the inter-operability of our systems and technology planning supports business processes throughout campus. ETS plans and executes development and planning work for integrations, vendor-product bolt-ons, custom developed solutions, and reporting. Juan is a proven leader in the Financial and HR systems areas and is known for his ability to architect complicated processes and systems, at times being called upon to assist with some of the hardest challenges we face.

Mark Jacaman

Enterprise Customer Services (ECS)

Director of Enterprise Customer Services
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Led by Director, Mark Jacaman, ECS is the team that most of campus sees and is supported by! Whether through training, operational support, service desk, communication, knowledgebase, or other means, ECS is out and about campus, always looking for ways to improve our systems and processes. Through their connection with campus, ECS provides valuable feedback into system and process changes, leveraging their knowledge of and relationships with campus stakeholders. Earlier in his career, Mark spent time at UT leading the central IT help desk, leading aspects of the data warehouse team, and managing desktop support. He has worked at St. Edward’s University managing their campus support group and at Austin Energy as a Business Liaison and Advocate. Mark’s thoughtful, forward-looking perspectives and care and concern for campus’ voice being heard makes a big difference in our organization.